User experience audit
UX is now a confirmed ranking input, and INP is the metric most sites silently fail. We audit on real-user data (CrUX), not lab Lighthouse runs, and we look at the human side too: cognitive load, accessibility, form friction.
What we measure
- Mobile & desktop, side by side
- WCAG 2.2 conformance audit
- Cookie/consent UX (Dutch DPA)
What we check
Six tracks. We separate "lab numbers" from "what real users actually experience" because they often disagree.
Core Web Vitals
Real-user CrUX field data for INP, LCP and CLS. p75 over 28 days, mobile and desktop split. Hydration-cost analysis for React, Next and Nuxt builds.
Mobile UX
Touch-target spacing, viewport behaviour, gesture areas, real-device testing across mid-range Android (not just your iPhone Pro).
Navigation & search
Cognitive load on top-level nav, depth to key actions, on-site search quality, query refinement, dead-end detection.
Accessibility
WCAG 2.2 conformance audit, screen-reader walkthroughs, keyboard-only navigation paths, colour contrast on real branded components.
Forms & conversion paths
Field friction analysis, validation timing, error-recovery quality, single-column vs multi-step trade-offs based on your conversion data.
Consent & cookie UX
NL Dutch DPA compliance on GA4 setups, banner design and one-click reject, friction caused by consent flows, cookieless alternatives like our own Statable.
How the audit runs
Two to three weeks. Output is a written report with screen recordings, accessibility findings prioritised by severity, and a measured baseline for re-test.
Pull real-user data
CrUX, your Statable or GA4 data, server logs, session recordings if available. Lab Lighthouse runs only as a sanity check, not the primary signal.
Walk through & record
We walk through the top user journeys on real devices, with screen recordings. Accessibility expert reviews with NVDA and VoiceOver.
Prioritise by impact
Findings ranked by traffic-weighted impact and accessibility severity. Quick wins in the first 30 days, structural changes phased over the next 60.
Request a UX audit
Two to three weeks. Best for sites that look fine on Lighthouse but lose users on real devices, or anyone facing accessibility compliance pressure.